SOP architecture
Each SOP should state purpose, trigger, owner, inputs, steps, decision points, escalation, evidence, systems, review date and version. Write for a competent person who has not performed the task before. Test the SOP in the property. A document that does not match actual access, supplier or platform behaviour creates risk.
Automation with controls
Automate stable rules such as reminders, routine messages or data transfer only after defining exceptions. Maintain alerts, manual override, audit history and a responsible owner. AI-generated messages and decisions require review where facts, rights, safety or money may be affected. Never let automation invent property information.
Privacy and cyber
Map personal information collected, purpose, access, location, sharing, retention and deletion. Collect the minimum needed and use secure accounts, multi-factor authentication, updates, backups and incident response. Privacy Act applicability and state surveillance or device rules require current legal advice. Always disclose relevant monitoring and do not place cameras in private areas.