Help and support
Find an answer or prepare a complete support request.
Use the troubleshooting guidance first. Until the official support address is connected, copy or download the generated request and keep its reference number.
Common help
My progress is missing+
Progress currently saves to the browser and device you used. Check the same browser profile or restore a dashboard backup.
I am changing devices+
Download a course backup from the original device and use Restore Backup on the new device.
A module will not complete+
Complete at least one workbook response, tick every completion item and record a next action.
An assessment will not pass+
You need 80% and every critical permission, safety and integrity question correct. Review the explanation and retry.
My calculator result looks wrong+
Check occupancy, stay length, full fees, levies, labour and reserves. The calculator is an educational model, not property approval.
Can I rely on the course for approval?+
No. Obtain current written owner authority and address-specific professional advice.
What can we help with?
Keep the reference number with screenshots, receipts or backup files. Automated delivery will be connected with the final support address.